Privacy Policy

1. Who We Are

This Privacy Policy explains how your personal information is collected, used, and protected when you use themasterlee.com (the "Website") or purchase any service.

The Website is operated by Master Lee Consulting, an independent service provider operating under the laws of the State of Ohio, United States. For questions about this policy or to exercise your data rights, contact contact@themasterlee.com.

2. Information We Collect

Information you provide

Purchase information, such as name, email address, and billing details provided during checkout
Intake form data, including birth information, location information, and the personal details or questions you submit
Communications, including emails or messages you send to us

Information collected automatically

Usage data, such as pages visited, time spent on pages, and referring URLs
Device data, such as browser type, operating system, screen resolution, and language preference
Cookies and similar technologies used by the Website platform

Information we do not collect

We do not collect or store full credit card numbers, bank account details, or other financial account information. Payment information is handled by third-party payment providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery, including preparation and delivery of the strategic analysis you purchased
Communication, including delivery confirmations, customer support, and responses to inquiries
Dispute resolution, including payment disputes, chargebacks, or service complaints
Legal compliance, including responses to lawful requests
Service improvement, using aggregated Website usage information

We do not use your personal contact information for marketing unless you explicitly opt in.

4. Payment Processing

Payments are processed by third-party payment providers. When you make a purchase, your payment information is collected and processed directly by the provider. We do not have access to your full credit card or bank account details.

Each payment provider has its own privacy policy. For refund and dispute terms, see the Terms of Service.

We do not sell, rent, or trade your personal information to third parties.

We may share information only in limited circumstances:

With payment providers to process your purchase
When required by law, court order, or governmental authority
When necessary to respond to a payment dispute, fraud claim, or legal proceeding

6. Cookies and Analytics

The Website uses cookies and similar technologies for basic functionality. Analytics data may be collected through the Website platform's built-in tools using aggregated, non-personally identifiable information.

Essential cookies are required for the Website to function
Analytics data helps us understand traffic sources and page usage

If we introduce third-party analytics or tracking tools in the future, we will update this policy and, where required, obtain consent before activation.

7. Data Retention

Transaction records, intake form submissions, delivery confirmations, and communications are retained for up to 24 months for dispute resolution and quality assurance purposes. After 24 months, this data may be deleted. Aggregated analytics data may be kept indefinitely.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or request a copy of the personal information we hold about you. You may also withdraw consent for any processing based on consent.

To exercise rights, contact contact@themasterlee.com. We will respond within 30 days.

European Economic Area and United Kingdom

Under GDPR and UK GDPR, you may have additional rights, including data portability and the right to lodge a complaint with your local data protection authority. The legal basis for processing is performance of a contract and legitimate interest.

California Residents

California residents may have rights to know, delete, correct, and opt out of certain uses of personal information. We do not sell or share personal information as defined under California law.

10. Testimonials, Case Studies, and Client Stories

We may use information derived from client engagements for educational content, case studies, testimonials, or other materials. We will not identify you without permission.

Anonymized case information may be used when identifying details have been removed or altered
Brief anonymized excerpts or paraphrased insights may be used to demonstrate service quality
First names, initials, or general descriptions may be used unless you opt out
Full names, photos, video appearances, or clearly identifying details require consent

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that data from a minor has been collected, we will delete it promptly.

12. International Data Transfers

The Practice operates under the laws of the State of Ohio, United States. Your information may be processed in the United States, which may be different from your jurisdiction. For customers in the European Economic Area or United Kingdom, such transfers may be necessary for the performance of the contract between you and the Practice.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes constitutes acceptance of the updated policy.

14. Contact

For questions about this Privacy Policy or to exercise your data rights, contact:

contact@themasterlee.com

Master Lee Consulting, Ohio, United States.