Privacy Policy

1. Who We Are

This Privacy Policy explains how your personal information is collected, used, and protected when you use themasterlee.com ("the Website") or purchase any service. Your trust is the foundation of this practice — this policy explains exactly how we handle your information. The Website is operated by the Practice, an independent service provider operating under the laws of the State of Ohio, United States. The Practice is the data controller responsible for your personal information.

For questions about this policy or to exercise your data rights, contact us at [email protected].

2. Information We Collect

Information You Provide

Purchase information: Name, email address, and billing details provided during checkout.
Intake Form data: Date of birth, time of birth, location of birth, and any personal details or questions you submit through the Intake Form.
Communications: Any emails or messages you send to us.
Marketing communications: When you purchase a service, your email address is automatically added to our mailing list. You may unsubscribe at any time.

Information Collected Automatically

Usage data: Pages visited, time spent on pages, referring URLs, and general browsing behavior.
Device data: Browser type, operating system, screen resolution, and language preference.
Email engagement data: If you are on our mailing list, we track whether you open marketing emails and which links you click. This helps us understand what content is most valuable to you.
Cookies: See Section 6 below.

Information We Do NOT Collect

We do not collect or store credit card numbers, bank account details, or other financial account information. All payment processing is handled by third-party payment processors (see Section 4).

3. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: To prepare and deliver the strategic analysis you purchased, based on the information you provided in your Intake Form.
Communication: To send you delivery confirmations, respond to your inquiries, and provide customer support.
Marketing communications: When you purchase a service, your email address is added to our mailing list. We may send you educational content, service updates, industry insights, and promotional offers related to strategic guidance services. You may unsubscribe at any time using the link provided in every email. Unsubscribing from marketing emails does not affect transactional emails related to your purchase (delivery confirmations, customer support, etc.).
Dispute resolution: To resolve payment disputes, chargebacks, or service complaints.
Legal compliance: To comply with applicable laws or respond to lawful requests.
Service improvement: To understand how visitors use the Website and improve the user experience. We do not use your Intake Form data for this purpose.

For information about how anonymized case information and testimonials may be used, see Section 10.

4. Payment Processing

Payments are processed by third-party payment providers. When you make a purchase, your payment information is collected and processed directly by the payment provider. We do not have access to your full credit card or bank account details.

Each payment provider has its own privacy policy governing how they handle your data. We encourage you to review the privacy policy of the provider used at checkout.

For information about refunds, cancellations, and dispute resolution, please see our Terms of Service.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

Payment processors: As described in Section 4, to process your payment.
Email marketing providers: Your email address and engagement data (such as open rates and clicks) are shared with our email service provider solely for the purpose of sending and managing marketing communications. Our email service provider is contractually obligated to protect your data and use it only as directed by us. We do not authorize our email provider to use your data for their own purposes or to share it with third parties.
Legal requirements: If required by law, court order, or governmental authority.
Dispute resolution: If necessary to respond to a chargeback, fraud claim, or legal proceeding.

5A. Marketing Communications

Automatic Enrollment

By completing a purchase, you automatically consent to receive marketing communications from us via email. This includes:

Educational content related to strategic decision-making and classical traditions
Service updates and new offerings
Promotional offers, discounts, or special opportunities

Email Service Provider

We use third-party email service providers to send and manage marketing communications. Your email address and engagement data (such as open rates and clicks) are shared with this provider solely for the purpose of delivering our communications. Our provider is contractually bound to protect your data and may not use it for their own purposes.

Your Right to Opt Out

You may unsubscribe from marketing emails at any time by:

Clicking the "Unsubscribe" link at the bottom of any marketing email
Contacting us at [email protected] with "Unsubscribe" in the subject line

Opting out applies only to marketing communications. You will still receive transactional emails related to your purchase (order confirmations, delivery notifications, customer support responses, etc.).

Compliance

We comply with the CAN-SPAM Act (US), GDPR (EU), CASL (Canada), and other applicable anti-spam laws. We will never sell or share your email address with third parties for their own marketing purposes.

6. Cookies & Analytics

The Website uses cookies and similar technologies for basic functionality. Analytics data is collected through the Website platform's built-in tools using aggregated, non-personally-identifiable information.

Essential cookies: Required for the Website to function (e.g., session management, security).
Analytics: The Website collects aggregated visitor statistics (pages visited, traffic sources) through its hosting platform. This data does not personally identify you.

If we introduce any third-party analytics or tracking tools in the future, we will update this section and, where required by law, obtain your consent before activating them. You can control cookies through your browser settings at any time.

7. Data Retention

Transaction records, Intake Form submissions, delivery confirmations, and communications are retained for up to 24 months for dispute resolution and quality assurance purposes.
After 24 months, this data may be deleted. Deletion is not guaranteed on a specific schedule.
Marketing list data (email addresses of subscribers) is retained until you unsubscribe or request deletion.
Analytics data is retained in aggregated, non-identifiable form and may be kept indefinitely.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information, subject to our retention obligations for dispute resolution.
Withdraw consent for any processing based on consent (including marketing communications).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

For Residents of the European Economic Area or United Kingdom

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have additional rights including the right to data portability and the right to lodge a complaint with your local data protection authority. The legal basis for processing your data is: (a) performance of a contract (to deliver the service you purchased), (b) legitimate interest (to protect against disputes and improve our services), and (c) consent (for marketing communications, which you may withdraw at any time).

10. Testimonials, Case Studies & Client Stories

We may use information derived from client engagements for educational content, case studies, testimonials, social media, video content, or other materials. In short: we may share anonymized stories from our work, but we will never identify you without your permission. This includes:

Anonymized case information: We may freely use anonymized, non-identifiable case details — where your name, location, and specific identifying details have been removed or altered so that you cannot reasonably be identified — without obtaining individual consent. This includes describing the nature of a question asked, the type of situation analyzed, or the general outcome, provided no identifying details are included.
Anonymized report excerpts: We may use brief excerpts, paraphrased passages, or analytical insights from deliverables for the purpose of demonstrating the nature and quality of our services, provided all identifying details have been removed. This does not include reproducing your full deliverable.
Partially identifiable use: We may use first names, initials, or general descriptions (e.g., "a business executive in the US") in testimonials or case studies. We consider this use to be within our legitimate interest in demonstrating the value of our services. You may opt out at any time by contacting us.
Fully identifiable use: If we wish to use your full name, photograph, likeness, video appearance, or detailed personal story in a way that clearly identifies you, we will obtain your consent before doing so.

Consent for identifiable use may be given via email confirmation or a consent form. You may withdraw consent at any time by contacting us at [email protected]. Withdrawal applies to future use only; materials already published prior to withdrawal may remain in circulation.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

12. International Data Transfers

The Practice operates under the laws of the State of Ohio, United States. Your information may be processed in the United States, which may be a jurisdiction different from your own. For customers in the European Economic Area or United Kingdom, such transfers are necessary for the performance of the contract between you and the Practice (GDPR Article 49(1)(b)). The United States has not received a general adequacy decision from the European Commission; we rely on this contractual necessity basis for processing your information. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights, including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined under California law. To exercise these rights, contact us at [email protected].

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the updated policy.

This is a strategic guidance and cultural analysis service. Not medical, legal, financial, or psychological advice.

14. Contact

For questions about this Privacy Policy or to exercise your data rights:

[email protected]